Creating the ultimate patient experience: Real Case Management – How to provide optimal care

Description

Course Location:
Online (Zoom)

Course Time:
Sunday November 17th, 2024
11:30am - 3:30pm EST

Course Description:
This course will help newer therapists better manage their time, answer patients’ concerns and generally improve the handling of their caseload to make their life easier while improving patient retention.

Course Objectives:

  • Discuss ways to ensure optimal care in terms of responding to patient needs, giving an exceptional patient experience, and creating a therapeutic alliance.
  • Become familiar with tools to improve communication with other office staff.
  • Practice how to respond and react to difficult patient questions and comments.
  • Become skilled at making a treatment plan (frequency/duration) for various types of injuries and conditions, then communicating that to the patient as well as to the reception staff.

Course Cost:
$195+tax (OD Member)
$225+tax (Non OD Member)

Registration Deadline:
Monday November 11th, 2024

Course Instructors:

ERIN COX BMR PT
FCAMPT, CCTT, CRAFTAâ certified, Dry Needling (Quebec certified)

Originally from Winnipeg, Canada Erin graduated from the University of Manitoba, School of Medical Rehabilitation in Physical Therapy in 1995 winning the Marie-Claude Saumure Memorial Award.
Erin started teaching Manual Therapy with the AQPMA in 2009, the Quebec Section of the Advanced Integrated Musculoskeletal (AIM) Physiotherapy Program in both French and English. She also taught the AIM program for the KPTEN organization in Paris, France. Erin began developing her expertise in TMJ, headaches and orofacial pain in 1994 and she developed the first headache lecture for the Graduate Certificate in Chronic Pain Management on-line course at McGill University which she still updates on an as need basis. Erin has been a guest lecturer for McGill University Faculty of Dentistry, Orofacial Pain Course since the 2014-2015 academic year. Erin is the only CRAFTA® Certified Therapist in North America since 2016. CRAFTA (CRAnioFacial Therapy Academy) is an international academy based out of Germany and Holland where Erin is also an assistant teacher.
Erin has been a conference presenter on many an occasion including the University of McGill Dental Symposium; la Société Dentaire de Laval; la Société Québécoise de la douleur chronique; Canadian Academy of Restorative Dentistry and Prosthodontics (CARDP), the AQPMA among others.
Not only does Erin believe in imparting knowledge to others but she also strongly believes in continuing her own education. She has also taken courses from leading researchers around the world including Shirley Sahrmann, Lorimer Moseley, Sean Gibbons, Diane Lee, Andre Vleeming, Paul Hodges and Harry von Piekartz. She also organizes courses with CRAFTA as well two other committees.
Erin worked at the McGill Sport Medicine clinic for 14 years working with high level athletes. She now owns two clinical practices, Kinatex Sports Physio Laval and Kinatex Sports Physio Ste-Rose in Laval, Quebec which involves not just imparting physiotherapy knowledge, but also guiding the team of therapists with individual needs to optimize their work productivity and satisfaction.

 

ÈVE CHAPUT
BSc PT, MClSc, FCAMPT, Fellow phte. Dry Needling (Quebec certified)

Ève Chaput graduated with a BSc in Speech-Language Pathology and a BSc in Physical Therapy from the Université de Montréal as well as a Clinical Masters in Manipulative Physiotherapy from Western University granting her the title of FCAMPT. In addition to her being a clinic owner and clinician at Kinatex Plateau, she teaches at the Université de Montréal, at Western University, for the Orthopedic Division, has co-created post-graduate courses on TMJ, Somatosensory Tinnitus and optimizing patient management and published articles on TMJ, the history of manual therapy and evidence-based practice. She sits on the Kinatex Education Committee and the OrthoDiv Adjunct Education Committee and has been honoured with the title of Fellow from the Ordre professionnel de la physiothérapie du Québec and is the second person ever to be recognized nationally with the Carol Kennedy Excellence in Teaching Award.