Creating the ultimate patient experience: Real Case Management – How to provide optimal care

Course Location:
Online (Zoom)

Course Time:
Sunday November 17th, 2024
11:30am - 3:30pm EST

Course Description:
This course will help newer therapists better manage their time, answer patients’ concerns and generally improve the handling of their caseload to make their life easier while improving patient retention.

Course Objectives:

• Discuss ways to ensure optimal care in terms of responding to patient needs, giving an exceptional patient experience, and creating a therapeutic alliance.
• Become familiar with tools to improve communication with other office staff.
• Practice how to respond and react to difficult patient questions and comments.
• Become skilled at making a treatment plan (frequency/duration) for various types of injuries and conditions, then communicating that to the patient as well as to the reception staff.

Course Cost:
$195+tax (OD Member)
$225+tax (Non OD Member)

Registration Deadline:
Sunday October 27th, 2024